A strong average of English and German skills, similar work culture to people of Western Europe and the US, huge, untapped and well-educated workforce and experienced training service providers, which deliver certified professionals to the market, make Kosovo a runner-up in the list of the top places for outsourcing in Eastern Europe.
Outsourcing in Kosovo is moving towards an interesting development as numerous software development companies are emerging with incredible potential for exporting their services.
In addition to that, there are some large, highly profitable companies such as 3CIS, which seems to be already utilizing Kosovo’s youth at a high rate. The other highly recognized outsourcing subset is the BPO. This sector, according to a publishing by LSE’s outsourcing unit, is estimated to steadily rise and overtake the IT in the upcoming years.
The BPO sector in CEE countries has already surpassed the ITO sector employment wise. BPO is classified into front office outsourcing and back office outsourcing. Front office outsourcing incorporates mainly operations such as customer-related services and telemarketing; while, back-office outsourcing is commonly translated into human resource and financial accounting operations.
Some notable companies working in the outsourcing industry are:
3CIS – Telecom Services
Baruti – Front Office
IQ to Link – Back Office
Frakton – Web & App Development
Project Graphics – Design Services
StarLabs – BPO
They deliver products and services to the international markets and employee a high number of skilled people, who have the knowledge and experience to compete with countries such Ukraine, Poland, Romania or Bulgaria who are more known in the outsourcing industry.
Read also: Startups in Kosovo, the ultimate guide
* This article is constantly updated. The last update was in May 2018.
* The list of active companies that offer services will be constantly updated, and active teams in this field are encouraged to send us an email if they’re not on the list. Please write to us at [email protected]