Refund Policy

Last updated July 13, 2026

Digital Spoiler is operated by 38Shift Ltd. This policy explains, in plain English, how our subscription terms, cancellation, and refunds work. The short version: you see the exact price before you pay, plans run on a committed term, and we work with you in good faith if the service is not delivering.

1. Getting started & what you pay

Creating an account and exploring Digital Spoiler is free. You are only charged when you choose a plan and term and complete checkout, and you will see the exact price before you confirm. Payments are processed securely by Stripe; we do not store your card details.

2. Plans run on a committed term

Digital Spoiler runs your agent and researches your market every day, so plans are sold on a committed term with a minimum of 3 months. When you subscribe, you commit to that term. Fees for a committed term are not refundable once the term has started, except where the law requires otherwise or as described in Section 3.

3. If the service is not delivering

If we cannot get your agent working for you, we will not leave you stuck. If, within the first 14 days of a new subscription, we are unable to set up a working Radar and deliver matches for your market, tell us and we will refund your most recent payment for that term. This covers a genuine setup or fit failure on our side; it is not a general change-of-mind refund for a term you have committed to.

4. Cancellation

You can cancel at any time to stop your subscription from renewing, from the billing portal in your account or by emailing us at [email protected] from your account email. Cancellation takes effect at the end of your current committed term: you keep access until then, and you are not charged for a further term.

5. How refunds are processed

Where a refund is due, it is returned to your original payment method within 5 business days of the request. Depending on your bank or card issuer, it may take a few additional days for the credit to appear on your statement.

6. How to reach us

Questions about your term, cancellation, a refund, or this policy? Email us at [email protected] and we'll help. You can also write to 38Shift Ltd at 128 City Road, London EC1V 2NX.