Refund Policy

Last updated October 29, 2026

Digital Spoiler is operated by 38Shift Ltd. This policy explains, in plain English, how our subscription terms, cancellation, and refunds work. The short version: you see the exact price before you pay, you can cancel any time, and we work with you in good faith if the service is not delivering.

1. Getting started & what you pay

Creating an account and exploring Digital Spoiler is free. You are only charged when you choose a plan and complete checkout, and you will see the exact price before you confirm. Payments are processed securely by Stripe; we do not store your card details.

2. Monthly and yearly billing

You can pay monthly, or pay for a year up front at a lower monthly rate. Either way your subscription renews at the end of each billing period until you cancel. Fees for a billing period that has already started are not refundable, except where the law requires otherwise or as described in Section 3.

3. If the service is not delivering

If we cannot get your agent working for you, we will not leave you stuck. If, within the first 14 days of a new subscription, we are unable to set up a working Radar and deliver matches for your market, tell us and we will refund your most recent payment. This covers a genuine setup or fit failure on our side; it is not a general change-of-mind refund.

4. Cancellation

You can cancel at any time to stop your subscription from renewing, from the billing portal in your account or by emailing us at [email protected] from your account email. Cancellation takes effect at the end of the billing period you have already paid for: you keep access until then, and you are not charged again.

5. How refunds are processed

Where a refund is due, it is returned to your original payment method within 5 business days of the request. Depending on your bank or card issuer, it may take a few additional days for the credit to appear on your statement.

6. How to reach us

Questions about billing, cancellation, a refund, or this policy? Email us at [email protected] and we'll help. You can also write to 38Shift Ltd at 128 City Road, London EC1V 2NX.